Curious minds ask great questions — and chances are, someone else has wondered the same. That’s why we’ve gathered our most common questions right here.
- Kyle Jefferson
Frequently asked questions
What are the shipping costs?
We offer free shipping on all orders — no exceptions.
No hidden fees, no surprises — no matter the size or weight of your package.
For full details, please refer to our Shipping Policy.
How Long Will My Delivery Take?
We aim to get your order to you as efficiently and reliably as possible. Here’s how our delivery timeline works:
Orders placed before 22:00 (GMT)
Your order will typically arrive within 4 to 11 working days, depending on your location.
Our 2-Step Delivery Process
1. Processing Time
1–3 working days
We confirm your order, prepare any custom details, conduct quality checks, and carefully package your items.
2. Shipping Time
3–8 working days
Your package is shipped from our distribution center to your address. Exact delivery times may vary by destination.
Order Tracking
You can track your order anytime via our Order Tracking page, accessible from the top menu.
Still have questions? Feel free to contact us at info@maison-jefferson.com — we're happy to assist.
Where are your products manufactured?
All orders are processed and shipped from our manufacturing and fulfillment center in China.
This allows us to maintain competitive prices worldwide.
Where do you deliver to?
We deliver to all addresses across the United Kingdom — no matter where you are, we’ve got you covered.
What is the return policy?
If something’s not quite right, you have 30 calendar days from the day your order arrives to send it back.
You’ll cover the cost of sending the item back to us.
Once approved, we’ll issue your refund to the original payment method you used at checkout.
Need more info? You’ll find all the details in our Return Policy
Are there exceptions to the return policy?
In some cases, a partial refund may apply. This includes items that:
- Show visible signs of use
- Are not returned in their original condition
- Are missing parts or damaged (not due to our error)
- Are returned more than 30 days after delivery
For full details, please refer to our Return Policy.
I have an issue with my order. How can I contact you?
If you have any questions or run into an issue, our support team is ready to assist.
Simply visit our Contact Page to get in touch — we aim to respond quickly and helpfully.
✉️ Email us:
info@maisonjefferson.co.uk
(Monday to Friday, 9:00 AM – 5:00 PM)
📞 Call or text:
+44 07350326371
📍 Address:
M.W. BUSINESS LTD
Company Number: 14562754
Mayfair, W1B 2LQ
London
United Kingdom
💬 Prefer online?
Use our contact form — we typically reply within 24 hours.
